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JetBlue First Airline Hit With Passenger Bill Of Rights Violation
JetBlue became the first airline to be fined under a new Department of Transportation rule that sets guidelines for how long an airline may keep passengers on grounded planes. The airline must pay $90,000 for failing to inform passengers that they could exit a plane parked at New York’s JFK airport in March. The rules require notification of that right every 30 minutes after the flight’s scheduled departure time. Passengers on the March 3 flight to San Francisco received no such notification, despite taking off almost two-and-a-half hours late. JetBlue’s own delays during an ice storm at JFK in 2007 fueled the call for the new rules.
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